Help and support

Questions, problems, privacy requests or complaints: we reply within 5 business days. You can also email help@amicova.com.

Common questions

How does Amicova find its answers?

It searches the library of New Zealand law (Acts, regulations and rules, Bills, judgments, Law Commission and Inland Revenue publications), reads the relevant passages, and writes an answer that links each statement to the passage it relies on. Click a link to see the highlighted source.

Can I rely on the answers?

Treat them as research leads, not legal advice. Citations and quoted excerpts are checked against the library, and anything that can't be matched, or is cited without a supporting quote, is flagged. The check does not tell you whether a source supports the point, so always read the linked source before relying on it.

What does "Go deeper" do?

Every question first gets a focused answer, with its citations checked against the library. Go deeper, under the answer, continues the same question with full research: a stronger model and more research steps, building on what was already found, to weigh more authorities, conflicting judgments and later decisions. When something suggests the question needs it, the button is highlighted with the reason. Your plan includes a number of Go deeper questions each month.

How do the free trial and payments work?

The free trial lasts 14 days with no card needed. After that you pay for one month at a time from your Account page, by card through Stripe, at the price shown; nothing is charged automatically.

Who can see my questions?

No other user. They are saved in your History, and you can delete them at any time. Our owners and administrators can see them to run the service, look into problems and prevent misuse, and each time they do is logged; they cannot see a conversation you deleted. Our support team sees a question only if you include it in a request.

Contact us

Please do not include confidential client information unless it is needed to deal with your request.